Customer Support
Our dedicated customer support team is available 24 hours a day, 7 days a week to assist you with any questions or concerns you may have. We pride ourselves on providing prompt, professional, and friendly service to all our players.
Email Support: support@ukcasinoplayerguide.com
For general inquiries, account assistance, technical support, or any other questions, please don't hesitate to reach out to us via email. We aim to respond to all emails within 2 hours during business hours and within 4 hours outside of business hours.
- Account verification and documentation
- Deposit and withdrawal assistance
- Game-related questions and technical issues
- Bonus and promotion inquiries
- Responsible gaming support
Live Chat Support
For immediate assistance, our live chat service is available 24/7 directly through our website. Simply click the chat icon in the bottom right corner of any page to connect with one of our knowledgeable support representatives.
Our live chat team can help you with:
- Real-time account assistance
- Instant deposit and withdrawal support
- Game recommendations and guidance
- Technical troubleshooting
- Bonus activation and terms clarification
Average response time: Less than 60 seconds during peak hours, immediate response during off-peak hours.
Responsible Gaming Support
If you need assistance with responsible gaming tools, self-exclusion, or have concerns about your gambling habits, our specialized responsible gaming team is here to help.
Responsible Gaming Email: responsible@ukcasinoplayerguide.com
We also work closely with leading UK organizations:
Business Inquiries
For partnership opportunities, affiliate program inquiries, media requests, or other business-related matters, please contact our business development team.
Business Email: business@ukcasinoplayerguide.com
We welcome inquiries regarding:
- Affiliate partnership opportunities
- Software provider partnerships
- Media and press inquiries
- Corporate sponsorship opportunities
- Licensing and regulatory matters
Complaints Procedure
While we strive to provide exceptional service, if you have a complaint or concern that hasn't been resolved through our standard support channels, please contact our complaints team.
Complaints Email: complaints@ukcasinoplayerguide.com
Our complaints procedure ensures:
- Acknowledgment within 24 hours
- Full investigation within 7 working days
- Written response with resolution or explanation
- Escalation to UK Gambling Commission if unresolved
- Independent dispute resolution through approved ADR providers